Users

Users accessing the RSI telephony interface are required to have user accounts configured in the RSI service. Selecting Users on the main Inventory page in InnDesk will display the list of current user accounts in a table on the right side of the page, as shown in the figure below.

Note: If your system has both the RSI and the ISI IVR applications installed, the user account information will be shared between both applications.

Setting	Description
User ID	The user's ID number.
First, Last	The user's first name and last name, respectively.
Language	The user's language preference. If the language preference is set to Default, then the system will always use the default system language for that user, whatever it may be. If an actual language is specified, then the ISI telephony interface will switch to that language after the user enters his or her ID number during login.
Access	The user's access privileges. Indicates which service(s) the user is allowed to access. There are two access levels: Inventory and Room Status and Room Status Only. The first option allows the user to access both the ISI and RSI services, while the second option only allows access to RSI.

To search for a particular user in the list, you may enter a partial ID number, first name or last name in the search box provided, then clicking the Search button. InnDesk will then update the table to only list user accounts where the ID number, first name or last name contains the text you entered.

Add a User

To add a new user account, click the Add button located on the right side of the Users table (there are actually two Add buttons, one at the top of the table and one at the bottom; both buttons have the same behavior). InnDesk will then display an empty User Edit form, as shown below.

Enter the user account data according to the instructions provided on-screen, then click OK or Insert to save it. Note that setting the Language field to Default means that the RSI telephony interface will use the default system language tor this user, whatever it may be (the typical default is U.S. English, but that can be changed in System Configuration).

Note: The password field is optional. If it is not specified, then the user will not be prompted for a password after entering his or her ID number.

Edit or Delete a User

To edit a user account, click on its ID number in the table. This will open the User Edit form with the selected user's data already filled in, as shown below.

Once assigned, a user ID cannot be changed; hence, the User ID field is not editable. If you need to change the ID of a user, you must delete the user account and then re-add it with the new ID number.

Change the password, first name, last name, language and/or access level as desired, then click OK to save it.