Navigation:  Mailbox Administration > Template menu > Class of service > Wakeup Calls >

Operator

 Previous pageReturn to chapter overviewNext page

The Snooze tab allows you to configure the settings used when calling the operator, either for a failed wakeup call alert or if you have configured wakeup calls to call the operator rather than calling the guest directly.

 

MBA0131

 

Message playback

These settings apply both to failed wakeup notifications and to cases where the wakeup calls are configured to call the operator rather than the guest.

 

Setting

Description

Play message n times

Number of times to repeat the message after the operator answers the call.

DTMF wait time

Time to wait, in seconds, for a DTMF response from the operator to confirm receipt of the alert.

 

If set to 0, the operator will not be prompted to press a key; as long as a connect is detected, the system will mark the alert as successful.

 

If the value is non-zero, the operator will be prompted to press a key to confirm receipt of the alert.  If a DTMF is not received within the specified number of seconds, the system will assume the alert failed and will reschedule it (per the relevant notification template).

 

Use of this setting is recommended if your system is experiencing false positives, where the system believes the call was connected and the alert delivered but the operator never actually received the alert.

 

Auto-transfer to guest extension

These settings control whether the system auto-transfers the operator to the guest extension in the given circumstances.

 

Setting

Description

After failed wakeup notification

If enabled, after the system delivers the failed wakeup alert to the operator it will automatically transfer the operator to the guest room extension so that he or she can attempt a wakeup call directly.

After pending wakeup reminder

If enabled, after the system notifies the operator that it is time for a wakeup call for a given guest, it will automatically transfer the call to the guest room extension so that the operator can deliver the wakeup call.

 

This setting only applies in cases where the wakeup call is configured to call the operator rather than calling the guest directly.