Configure the ACK response over TCP

While most protocols behave the same over TCP/IP as over serial, some protocols (notably the Micros Fidelio Opera FIAS 2.11 protocol) do not support sending an ACK (or NAK) in response to packets received.

To enable or disable sending ACK (or NAK) responses when using TCP/IP, follow these steps:

1.  Using Activity Monitor, stop the voice mail service.

2.  Run the System Configuration application and select Features | Hospitality.

3.  If prompted, select the PMS instance (as shown below).  This dialog is only displayed if you are licensed for more than one PMS instance.  Otherwise, skip to step 4.

4.  Select the TCP/IP property page (located under PMS in the tree view on the left).

5.  Check the box labeled Enable ACK-NAK response to enable the feature or uncheck the box to disable it.

6.  Click Apply to save the setting without closing the dialog.

7.  If you are finished configuring hospitality settings, click OK to save and close the dialog.

8.  Once you are finished with all configuration changes, close System Configuration.

9.  Using Activity Monitor, restart the voice mail service.