Navigation:  Hospitality Administration > PMS Link Administration > Supported PMS Protocols >

PBX-oriented protocols

 Previous pageReturn to chapter overviewNext page

The protocols listed in the table below are considered PMS-to-PBX protocols because they include support for one or more of the following features:  changing the guest name, changing the phone COS or call restriction level, changing the maid status, and changing the DND status.  Only a few support all four features.

 

Note: DuVoice IVMP is a deprecated protocol and is supported for backwards-compatibility only.  Any PMS company writing to the DuVoice interface should write to the DuVoice Advanced protocol.

Note: The maximum length for the name field varies from protocol to protocol, as does the nature of the phone COS and maid status support.  Passwords, when supported, are almost universally limited to 4 characters (and, if alphabetic, are mapped to the DTMF digits 2-9 by the VMS).  Some protocols only support setting the name, password, group, VIP flag and/or language at check in, while others may provide a method for changing one or all of those settings for after check in.

 

PMS

Protocol

Move

Lang.

Pwd

Voice

Text

Wakeup

Group

VIP

Swap

Name

Phone

Maid

Maid ID

Length

(max)

DND

Room Length (max)

Agilysys / Agilysys LMS

Mitel

Yes

-

-

Yes

Yes

Yes

-

-

Yes

Yes

Yes

Yes

-

-

5 digits

Agilysys Visual One 341

Hitachi PMS

Yes

Yes

-

Yes

Yes

-

-

Yes

Yes

Yes

Yes

Yes

3 digits

Yes

5 digits

Avaya ACM

ACM

Yes

Yes

Yes

Yes

Yes

-

-

-

Yes

Yes

Yes

Yes

6 digits

-

5 or 7 digits*

BroadSoft Jazz Advanced

DV Advanced

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

8 digits

Yes

10 digits

CMS

CMS

Yes

Yes

-

Yes

Yes

Yes

-

-

Yes

Yes

Yes

Yes

3 digits

-

5 digits

Comfort Suites

Mitel

Yes

-

-

Yes

Yes

Yes

-

-

Yes

Yes

Yes

Yes

-

-

5 digits

Comtrol PBX 341

Hitachi PMS

Yes

Yes

-

Yes

Yes

-

-

Yes

Yes

Yes

Yes

Yes

3 digits

Yes

5 digits

DuVoice Advanced

DV Advanced

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

8 digits

Yes

10 digits

DuVoice IVMP

DuVoice IVMP

Yes

Yes

Yes

Yes

Yes

Yes

-

-

Yes

Yes

Yes

Yes

-

-

10 digits

Galaxy Starwood

Galaxy

Yes

Yes

-

Yes

Yes

-

-

Yes

Yes

Yes

Yes

Yes

3 digits

Yes

5 digits

Hilton OnQ

Hitachi PMS

Yes

Yes

-

Yes

Yes

-

-

Yes

Yes

Yes

Yes

Yes

3 digits

Yes

5 digits

Hilton System 21

Mitel

Yes

-

-

Yes

Yes

Yes

-

-

Yes

Yes

Yes

Yes

-

-

5 digits

Hitachi PMS

Hitachi PMS

Yes

Yes

-

Yes

Yes

-

-

Yes

Yes

Yes

Yes

Yes

3 digits

Yes

5 digits

HSS Promus

Mitel

Yes

-

-

Yes

Yes

Yes

-

-

Yes

Yes

Yes

Yes

-

-

5 digits

HTNG

HTNG

Yes

Yes

-

-

-

-

Yes

Yes

-

Yes

-

Yes

-

-

10 digits

PMS

Protocol

Move

Lang.

Pwd

Voice

Text

Wakeup

Group

VIP

Swap

Name

Phone

Maid

Maid ID

Length

(max)

DND

Room Length (max)

Intuity Audix

Audix

Yes

Yes

Yes

Yes

Yes

-

Yes

-

-

Yes

-

-

-

-

5 digits

Jonas

Jonas

-

-

-

-

-

-

-

-

-

Yes

-

Yes

-

-

5 digits

Lexington

Mitel

Yes

-

-

Yes

Yes

Yes

-

-

Yes

Yes

Yes

Yes

-

-

5 digits

Mitel

Mitel

Yes

-

-

Yes

Yes

Yes

-

-

Yes

Yes

Yes

Yes

-

-

5 digits

NEC KTS-i (5-digit)

NEC KTS-i

-

-

-

Yes

Yes

Yes

-

-

Yes

Yes

Yes

Yes

-

Yes

5 digits

NEC NEAX Model 60

NEC NEAX 60

Yes

Yes

-

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

6 digits

-

6 digits

Nortel

Nortel

-

Yes

-

Yes

Yes

Yes

-

Yes

-

Yes

Yes

Yes

4 digits

Yes

6 digits

Oracle Opera

FIAS 2.11 / 2.20

(TCP)

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

16 digits

Yes

10 digits

Softbrands Infor

DV Advanced

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

8 digits

Yes

10 digits

TimeShareWare

TimeShareWare

Yes

-

-

Yes

Yes

Yes

-

-

Yes

Yes

Yes

Yes

3 digits

-

6 digits

Visual Matrix

Hitachi PMS

Yes

Yes

-

Yes

Yes

-

-

Yes

Yes

Yes

Yes

Yes

3 digits

Yes

5 digits

WebRezPro

Mitel

Yes

-

-

Yes

Yes

Yes

-

-

Yes

Yes

Yes

Yes

-

-

5 digits

PMS

Protocol

Move

Lang

Pwd

Voice

Text

Wakeup

Group

VIP

Swap

Name

Phone

Maid

Maid ID

Length

(max)

DND

Room Length (max)