Grandstream for Hotels: How DuVoice Adds PMS Integration & Hospitality Features
Grandstream offers communication technology designed for hotels and resorts, including IP PBX platforms, guest-room phones and network infrastructure. But a hotel phone environment needs to do more than make and receive calls.
Hotels also rely on PMS connectivity, guest voicemail, automated wake-up calls, room-status updates, check-in and checkout workflows and other hospitality-specific functions.
DuVoice connects supported Grandstream environments with hotel Property Management Systems and adds the hospitality communication layer needed to bring those workflows together.
Can Grandstream Be Used as a Hotel Phone System?
Yes. Grandstream specifically supports hospitality environments through its UCM communication platforms and hotel-focused phone products.
Grandstream describes hotel PMS integration as supporting functions such as:
- Guest check-in and checkout
- Wake-up calls
- Room-status updates
- Do Not Disturb
- Calling permissions
- Guest-data management
Grandstream also provides dedicated hotel phone models and communication infrastructure designed for guest rooms and hotel staff. The important question for a hotel is not simply whether Grandstream supports hospitality.
It is: How will Grandstream connect with the PMS and workflows already used by the property?
How DuVoice Connects Grandstream With the Hotel PMS
DuVoice provides a hospitality integration layer between supported hotel PMS platforms and Grandstream.
The relationship can be understood simply: Hotel PMS → DuVoice → Grandstream
When guest or room information changes in the PMS, DuVoice can help coordinate the corresponding communication action within the Grandstream environment.
That may include activity related to check-in, checkout, guest names, voicemail, wake-up calls or housekeeping.
DuVoice’s dedicated Grandstream integration is designed to connect Grandstream PBX systems with hospitality PMS platforms and automate guest communication and property operations.
What Does DuVoice Add to Grandstream?
Depending on the property and configuration, DuVoice can support:
- PMS integration
- Guest-name synchronization
- Guest and staff voicemail
- Automated wake-up calls
- Housekeeping room status
- Check-in and checkout phone activation
- Web-based staff management
- Minibar posting
- Group messaging
- Automated guest welcome messages
The objective is to make the communication system part of the hotel’s operational workflow rather than an isolated phone platform.
Grandstream PMS Integration
A Grandstream PMS integration allows guest and room information to move between the Property Management System and the hotel’s communication environment.
For example, when a guest checks in, the system may need to prepare the room’s communication services.
When that guest checks out, guest-specific information can be reset before the next arrival.
Grandstream’s UCM platforms support hospitality PMS functionality, and Grandstream also documents middleware-based PMS integration options for connecting its PBX platforms with external hotel systems.
DuVoice expands the options available to hotels by supporting many leading hospitality PMS platforms, including:
- Oracle OPERA
- Agilysys
- HotelKey
- Mews
- Infor
- Maestro
- StayNTouch
- IQWare
- And others
For a broader explanation, read What Is PMS-PBX Integration and Why Does Your Hotel Need It?.
Guest Voicemail and Wake-Up Calls
Hotels handle voicemail differently from normal businesses. A guest mailbox may only belong to someone for a few nights and may need to activate, move or reset according to the guest stay.
DuVoice provides hospitality-focused guest voicemail that can work alongside supported Grandstream environments. Automated wake-up calls can also be managed for:
- Individual guests
- Tour groups
- Airline crews
- Business travelers
- Conference attendees
DuVoice’s Grandstream integration specifically includes guest voicemail and automated wake-up calls as supported hospitality functions.
Housekeeping Room Status
Guest-room telephones can also help hotel staff communicate operational information. With the appropriate integration, housekeeping employees can use supported room workflows to update room status.
That information can then be shared with the PMS so the front desk has more current visibility into room readiness.
Grandstream itself identifies room-status functionality as part of its hotel PMS capabilities, while DuVoice includes housekeeping room status among its Grandstream integration features.
Grandstream Can Fit Properties of Different Sizes
One advantage of Grandstream’s hospitality portfolio is that it covers more than a single phone. Grandstream offers communication infrastructure, guest-room phones, networking equipment and hotel-oriented UCM functionality for properties ranging from smaller hotels to larger resorts.
DuVoice adds another layer of flexibility by helping hotels connect that communication environment with the PMS and hospitality workflows they already use. That can be particularly valuable when a property:
- Already uses a specific PMS
- Is replacing an existing phone system
- Wants to retain established hotel workflows
- Needs additional hospitality functionality
- Operates multiple properties with different technology requirements
Why Use DuVoice With Grandstream?
Grandstream provides the communication platform. DuVoice connects it with hotel operations. Together, the environment can support PMS-driven hospitality workflows without requiring hotel staff to manage communication services separately.
DuVoice currently provides a dedicated Grandstream integration and supports a broad hospitality PMS ecosystem.
Using Grandstream in a Hotel?
Whether you’re deploying a new Grandstream environment or connecting an existing Grandstream PBX with your hotel PMS, DuVoice can help bring the systems together.
Explore the DuVoice + Grandstream integration, view all DuVoice PBX partners, or contact DuVoice to discuss your hotel environment.
Contact us
- Email: sales@duvoice.com
- Phone: 425-250-2393 || 425-889-9790
