NetSapiens for Hotels: How DuVoice Adds PMS Integration & Hospitality Features
NetSapiens provides a flexible cloud communications platform used by service providers and businesses across a wide range of environments. For hotels, however, business calling alone is not enough.
A hotel phone environment may also need to respond to guest check-in and checkout, connect with the Property Management System, provide guest voicemail, automate wake-up calls and keep housekeeping room status synchronized.
DuVoice connects supported NetSapiens environments with hotel PMS platforms to add these hospitality-specific workflows.
Can NetSapiens Be Used in Hotels?
Yes. A NetSapiens-based communication environment can serve as the hotel’s underlying phone platform, while DuVoice adds the hospitality integration layer.
The architecture can be understood simply: Hotel PMS → DuVoice → NetSapiens
Instead of requiring hotel staff to manage the PMS and phone environment independently, supported guest and room activity can flow between the systems.
DuVoice currently provides a dedicated NetSapiens integration designed specifically to automate hotel communication and property operations.
What Does DuVoice Add to NetSapiens?
DuVoice DV2000 adds the hotel-specific functions that sit around the phone system.
Supported functionality includes PMS connectivity, guest-name synchronization, guest voicemail, automated wake-up calls, housekeeping room status, staff messaging, check-in and checkout phone activation, group messaging and automated guest welcome messages.
This allows NetSapiens to remain the communications platform while DuVoice handles the connection between telephony and hotel operations.
NetSapiens PMS Integration
The PMS is often the system that knows the current state of every guest and room.
When a guest checks in, the communication environment may need to activate or update room services. When the guest checks out, those guest-specific settings should be cleared.
With a NetSapiens PMS integration, DuVoice helps synchronize supported hotel activity between the PMS and the communication platform.
This can reduce repetitive front-desk work and help prevent the phone environment from falling out of sync with room occupancy.
Guest Voicemail and Automated Wake-Up Calls
Hotels have unique voicemail requirements because guest-room users constantly change. A guest mailbox may need to become available when someone checks in and be reset when that person checks out.
DuVoice provides guest voicemail designed around those hospitality workflows.
Automated wake-up calls can also be managed for individual travelers or groups without requiring hotel staff to manually place every call. These remain important services for resorts, business hotels, airline crews, casino properties, conference hotels and guests with early departures.
Housekeeping Room Status
The room telephone can also help connect housekeeping with the front desk. Authorized staff can use supported hotel workflows to report room status through the communication system.
DuVoice can then communicate supported room information with the PMS.
This provides another way to keep room readiness information moving between hotel departments while using infrastructure already present in the guest room.
A Real NetSapiens Hotel Deployment
This integration is already operating in a substantial hospitality environment. At Coushatta Casino Resort, DuVoice DV2000 provides the integration between the property’s Agilysys PMS and Crexendo NetSapiens PBX environment.
The deployment supports a 401-room property.
That is particularly useful proof for hotels evaluating NetSapiens because the integration is not simply theoretical.
It is being used in a real resort and casino environment where PMS and communication reliability are important to daily operations.
Which PMS Platforms Can Connect With NetSapiens Through DuVoice?
DuVoice supports many established hospitality PMS platforms alongside its NetSapiens integration. These include Oracle OPERA, Agilysys, HotelKey, Mews, IQWare, Infor, Maestro and StayNTouch, with additional PMS interfaces available depending on the property environment.
This gives hotels and communication providers more flexibility when the property already has a preferred PMS. The phone platform does not necessarily need to dictate which PMS the hotel can use.
Why Use DuVoice With NetSapiens?
For hotels, the value is in connecting communication with operations. NetSapiens provides the phone environment. DuVoice provides the hospitality layer connecting that environment with guest and room workflows.
That means a property can use a modern communications platform while retaining hotel-specific functions such as PMS connectivity, guest voicemail, wake-up calls and room status.
Using NetSapiens in a Hotel?
If your property or communications provider uses NetSapiens, DuVoice can help connect the phone platform with the hotel’s PMS and hospitality workflows.
NetSapiens provides the communications platform. DuVoice makes it work with hotel operations.
Explore the DuVoice + NetSapiens integration or contact DuVoice to discuss your PMS, property size and communication environment.
Contact us
- Email: sales@duvoice.com
- Phone: 425-250-2393 || 425-889-9790
