Asterisk for Hotels: How DuVoice Adds PMS Integration & Hospitality Features
Asterisk gives hotels and communication providers a flexible foundation for building an IP phone system. But running a hotel requires more than standard business calling.
Guest check-in and checkout, voicemail, wake-up calls, housekeeping room status and guest-name updates all need to work alongside the hotel’s Property Management System.
DuVoice connects supported Asterisk environments with hotel PMS platforms and adds the hospitality-specific communication workflows hotels rely on every day.
What Is Asterisk?
Asterisk is a free, open-source framework for building communications applications.
It can power IP PBX systems, VoIP gateways, conferencing platforms and other customized communication environments. Unlike a traditional packaged hotel phone system, Asterisk is primarily a communications framework that integrators and developers can configure around a property’s requirements.
That flexibility can be valuable for hotels. It also means hospitality functionality needs to be considered separately.
A phone system may handle calls perfectly while still lacking the connection to the PMS and hotel workflows needed by the front desk, housekeeping and guests.
How Does DuVoice Work With Asterisk?
DuVoice DV2000 provides the hospitality layer between the hotel PMS and a supported Asterisk environment.
The architecture is straightforward: Hotel PMS → DuVoice → Asterisk
When guest or room information changes in the PMS, DuVoice can help trigger the corresponding communication workflow.
DuVoice’s Asterisk integration supports PMS connectivity, guest-name synchronization, housekeeping room status, guest voicemail, automated wake-up calls, check-in and checkout phone activation, staff and guest messaging, group messaging and web-based staff management.
Asterisk PMS Integration
The PMS already knows when a guest checks in, checks out or changes rooms. Without integration, employees may need to repeat those changes in the phone environment.
An Asterisk PMS integration helps connect those systems so supported hotel workflows can happen automatically For example, check-in information can prepare communication services for the guest room. At checkout, guest-specific services can be reset.
Guest-name information can also be synchronized so hotel employees can more easily identify calls associated with occupied rooms. The exact functionality depends on the PMS, Asterisk environment and integration configuration.
Guest Voicemail Built Around the Hotel Stay
Hotel voicemail operates differently from office voicemail. An employee may own the same mailbox for years. A hotel guest may only occupy a room for two nights.
That means the voicemail environment needs to follow the guest stay.
DuVoice can provide guest voicemail alongside Asterisk, helping hotels coordinate mailbox services with check-in and checkout activity. This helps prevent guest-specific information from remaining associated with the room after departure.
Automated Wake-Up Calls
Wake-up calls remain useful for airline crews, business travelers, tour groups, conference attendees and guests with early departures.
DuVoice adds automated wake-up functionality to supported Asterisk hotel environments, allowing wake-up calls to become part of the hospitality communication system rather than requiring hotel staff to manually place each call.
Wake-up services can also work alongside other DuVoice hospitality tools through the staff management environment.
Housekeeping Room Status
The room telephone can serve hotel staff as well as guests.
With DuVoice, supported housekeeping workflows can allow employees to update room status through the guest-room phone. That information can then be communicated through the PMS integration.
For hotels already placing phones in every guest room, this provides another way to connect housekeeping activity with front-office operations without introducing a separate device into the room.
Why Asterisk Can Be Attractive for Hotels
One of Asterisk’s biggest advantages is flexibility. Because it is an open-source communications framework rather than a closed hotel phone platform, integrators can build Asterisk-based systems around different property sizes, phone types and deployment strategies. Asterisk supports SIP and other telephony technologies and is widely used as the foundation for IP PBX systems.
DuVoice adds the hotel-specific layer around that flexibility.
This can be useful for independent properties, resorts, multi-property groups and communication providers that want to use Asterisk while still supporting established hotel workflows.
Which PMS Platforms Can Work With Asterisk Through DuVoice?
DuVoice supports many leading hotel PMS platforms alongside its Asterisk integration, including Oracle OPERA, Agilysys, HotelKey, Mews, IQWare, Infor, Maestro and StayNTouch, with additional interfaces available.
That means the communication platform does not necessarily need to determine which PMS the hotel can use. Instead, DuVoice can provide the middleware layer connecting the two environments.
Using Asterisk in a Hotel?
Asterisk provides a powerful and flexible foundation for communications. DuVoice adds the hospitality layer that connects it with the guest stay and hotel operations.
For properties and communication providers using Asterisk, DuVoice can provide PMS integration, guest voicemail, automated wake-up calls, room status, guest-name synchronization and additional hotel-specific functions.
Explore DuVoice + Asterisk Integration or contact DuVoice to discuss your Asterisk and hotel PMS environment.
Contact us
- Email: sales@duvoice.com
- Phone: 425-250-2393 || 425-889-9790
