Mitel Hospitality: How DuVoice Connects Mitel With Hotel Operations
Mitel communication systems are used throughout the hospitality industry, from individual hotels to large resorts and multi-property organizations.
But hotel communications require more than standard business calling.
Properties also need their communication environment to work with guest check-in and checkout, voicemail, wake-up calls, housekeeping room status and the hotel’s Property Management System.
DuVoice works with Mitel to provide the hospitality communication layer that connects these hotel-specific workflows.
The result is a more connected environment for guests, front desk teams and hotel operations.
What Is Mitel Hospitality?
Mitel hospitality refers to Mitel communication technology used within hotels, resorts and other hospitality environments.
Hotels have very different communication requirements from traditional offices. Guests constantly arrive, depart and change rooms, while staff need access to accurate guest and room information throughout the property.
Mitel identifies hospitality capabilities such as guest check-in, guest-room functionality, PMS connectivity and integration with hotel applications as important parts of a hospitality communications environment.
DuVoice extends that environment with hospitality-focused integration and automation.
What Does DuVoice Add to Mitel?
DuVoice DV2000 connects supported Mitel environments with hotel operational systems and hospitality services.
Depending on the property’s configuration, DuVoice can support:
- PMS integration
- Guest and staff voicemail
- Automated wake-up calls
- Guest-name synchronization
- Housekeeping room-status updates
- Check-in and checkout automation
- Guest messaging
- InnDesk web management
- Group messaging and wake-up calls
- Minibar posting and billing
These features help hotel employees manage guest communications without repeatedly updating separate systems.
DuVoice already provides a dedicated DuVoice + Mitel integration solution, including support for hotel PMS connectivity, guest voicemail, wake-up calls and room-status workflows.
Connecting Mitel With the Hotel PMS
One of the most important parts of a hotel communication environment is the connection between the phone system and the Property Management System.
DuVoice provides the hospitality layer between them:
Hotel PMS → DuVoice → Mitel
When guest or room information changes, DuVoice can help automate the corresponding communication workflow.
For example, a guest check-in can trigger the appropriate communication services for that room, while checkout can reset guest-specific information for the next arrival.
A room move can also carry relevant guest communication information to the new room rather than requiring hotel employees to recreate everything manually.
For a deeper explanation, read What Is PMS-PBX Integration and Why Does Your Hotel Need It?.
Guest Voicemail and Automated Wake-Up Calls
Hotels need voicemail systems designed around temporary guests rather than permanent employees.
DuVoice can help manage guest mailboxes throughout the stay, including activation, guest messaging and resetting services after departure.
Learn more about hotel guest voicemail.
DuVoice also adds automated hotel wake-up calls to supported Mitel hospitality environments.
Wake-up calls may be managed for individual guests or groups, making them useful for:
- Business travelers
- Airline crews
- Tour groups
- Conference attendees
- Guests with early departures
Hotel staff can also maintain visibility into scheduled and unanswered calls.
Housekeeping Room-Status Integration
Guest-room phones can serve an operational purpose beyond guest calling.
With DuVoice, authorized housekeeping employees can use supported workflows to update the status of a room.
Updates such as clean, dirty, inspected or other configured room states can then be shared with hotel systems, helping housekeeping and front desk teams stay synchronized.
This reduces the need for repeated calls between departments and gives hotel employees better visibility into room readiness.
Read How Hotel Room Status Systems Improve Housekeeping Efficiency to learn more.
Why Use DuVoice With Mitel?
Mitel itself emphasizes integration as an important part of hospitality communications, including the ability to connect communications platforms with existing hotel applications and workflows.
DuVoice gives hotels a hospitality-focused layer built specifically around those workflows.
That means properties can:
Keep important hotel functionality.
Guest voicemail, wake-up calls, room status and PMS-driven workflows remain part of the communication environment.
Reduce manual work.
Guest and room changes can automatically trigger related communication actions.
Connect with leading PMS platforms.
DuVoice supports a broad range of hospitality Property Management Systems.
Maintain flexibility.
Hotels can adapt their communication environment as technology requirements change without unnecessarily redesigning their operational workflows.
DuVoice supports multiple Mitel environments, including MiVoice and other established Mitel platforms.
Using Mitel in a Hotel?
If your property already uses Mitel—or you’re evaluating a Mitel hospitality solution—the phone system is only one part of the complete hotel communication environment.
The PMS, guest services and operational workflows also need to stay connected.
DuVoice adds that hospitality layer.
Explore the DuVoice + Mitel integration or contact DuVoice to discuss your hotel’s Mitel and PMS environment.
