What is DuVoice? A Complete Guide to Hospitality Communication Solutions

In today’s hospitality industry, guest communication is no longer limited to a room phone. Hotels, resorts, casinos, senior living communities, and healthcare facilities require integrated communication systems that connect guests, staff, property management systems, and telephone networks seamlessly.

For over three decades, DuVoice has been helping hospitality organizations streamline communications through innovative software solutions designed specifically for the hospitality industry. Founded in 1990 and headquartered in Kirkland, Washington, DuVoice develops hospitality communication software used in thousands of properties across more than 50 countries. 

This article explains what DuVoice is, what we do, and how our solutions help hotels and hospitality organizations improve operations, guest satisfaction, and staff efficiency.

What is DuVoice?

DuVoice is a hospitality technology company specializing in communication software that bridges the gap between hotel property management systems (PMS), telephone systems (PBX), guests, and hotel staff.

Our flagship platform, the DV2000, provides hospitality-focused communication features including:

• PMS-PBX Integration
• Guest and Staff Voicemail
• Automated Wake-Up Calls
• Housekeeping Room Status Reporting
• Emergency Alert Solutions
• Guest Messaging
• Minibar Inventory Management
• Web-Based Management Tools
• Mobile Hospitality Applications

These solutions are designed specifically for hotels, resorts, casinos, senior living facilities, and healthcare organizations. 

What Problems Does DuVoice Solve?

Many hospitality properties operate multiple systems that need to work together:

• Property Management Systems (PMS)
• Telephone Systems (PBX)
• Housekeeping Operations
• Front Desk Operations
• Guest Services
• Management Reporting

Without integration, staff often need to manually update information across multiple systems, increasing errors and reducing efficiency.

DuVoice helps automate communication between these systems so that information flows automatically throughout the property. 

PMS-PBX Integration

One of DuVoice’s core solutions is PMS-PBX integration.

This allows hotels to connect their Property Management System with their telephone system, automating tasks throughout the guest journey.

When a guest checks in, DuVoice can automatically:

• Enable room voicemail
• Update guest names on the phone system
• Configure room phone permissions
• Schedule wake-up calls
• Deliver welcome messages

When a guest checks out, the system can automatically:

• Disable voicemail
• Remove wake-up calls
• Archive messages
• Reset guest settings
• Clear personal information

This automation reduces manual work for hotel staff while improving the guest experience. 

Guest and Staff Voicemail Solutions

Effective communication is essential in hospitality environments.

DuVoice provides hospitality voicemail solutions for both guests and staff, allowing users to:

• Listen to messages
• Save important messages
• Delete messages
• Receive message waiting notifications
• Access voicemail through easy-to-use interfaces

For businesses and staff members, DuVoice also offers unified messaging capabilities that can deliver voicemail directly to email inboxes as audio attachments. 

Automated Wake-Up Calls

Wake-up calls remain an important service for many hotels.

DuVoice enables guests and hotel staff to schedule wake-up calls easily. The system can automatically place calls at the designated time while maintaining records and reporting functions for staff.

This reduces the need for manual wake-up call management while improving reliability and guest satisfaction. 

Room Status Management

Housekeeping efficiency directly impacts hotel operations.

The DuVoice Room Status Interface allows housekeeping staff to update room conditions through web-based interfaces or in-room telephones.

Common room status updates include:

• Clean
• Dirty
• Inspected
• Out of Service
• Maintenance Required

These updates can be shared with the PMS and management systems, helping staff coordinate room turnover more efficiently. 

InnDesk: Hospitality Management Made Simple

DuVoice provides a web-based management platform called InnDesk that gives staff a centralized location for managing hospitality communications.

Using InnDesk, staff can:

• Manage guest rooms
• Monitor wake-up calls
• View room status information
• Handle guest messaging
• Access hospitality administration tools

Because InnDesk is web-based, staff can access important information from standard web browsers without requiring specialized software.

Who Uses DuVoice?

DuVoice solutions are designed for organizations that require hospitality-focused communication tools, including:

• Hotels
• Resorts
• Casinos
• Senior Living Communities
• Assisted Living Facilities
• Healthcare Organizations
• Multi-Property Hospitality Groups

Our systems support both hosted and on-premises deployments, allowing organizations to choose the infrastructure that best fits their operational needs. 

Why Hospitality Organizations Choose DuVoice

Hospitality organizations choose DuVoice because our solutions are purpose-built for the industry’s unique requirements.

Benefits include:

• Improved guest communication
• Reduced manual staff workload
• Better integration between systems
• Faster housekeeping coordination
• Reliable wake-up call services
• Enhanced staff productivity
• Scalable solutions for properties of all sizes

With installations across thousands of properties worldwide, DuVoice has built a reputation for delivering hospitality communication solutions that help organizations operate more efficiently while improving the guest experience. 

Final Thoughts

Hospitality technology works best when systems communicate seamlessly. DuVoice helps hotels, resorts, casinos, healthcare facilities, and senior living communities connect their communications infrastructure through powerful, hospitality-focused software solutions.

From PMS-PBX integration and voicemail management to wake-up calls, room status reporting, and web-based administration tools, DuVoice provides the technology hospitality organizations need to improve operations and deliver exceptional guest experiences. 

Looking for a hospitality communication solution for your property? Contact DuVoice today to learn how our solutions can improve efficiency, enhance guest satisfaction, and streamline operations.

Contact us

• Email: sales@duvoice.com
• Phone: 425-250-2393 || 425-889-9790