Fax Retrieval

There are two ways for the average subscriber to retrieve incoming faxes (as most subscribers will not have access to the fax management property page in Mailbox Administration, that method is not included here):

Retrieve via VeMail

VeMail allows you to have all incoming faxes auto-forwarded to your email address as either TIFF files or PDF files (depending on the class of service configuration).  Assigning the appropriate message delivery template to the mailbox in order to enable VeMail is covered in the Fax Mailboxes section.

Retrieve During Message Review

You can also retrieve faxes over the phone during message review.  When you review a fax message, the system provides the following options in lieu of playing the message:

To send this fax to your office fax number, press 1.

To enter the number to deliver the fax to, press 2.

To return to the previous menu, press #.

Only select option 1 if you know the office fax number has been defined in the location settings.  This is the fax number the system will attempt to use if you select this option.  If that number is not defined, the fax will not be sent.

If you select option 2, the system will prompt:

Please enter the phone number of the fax machine to which you would like to send this fax.  If this is a long distance number, you must first enter "one," followed by the area code and phone number.  When you are finished, press the pound key.

Enter the full fax number as directed and press # to indicated when you are finished.  Note that some locations now require you to include the area code even for local calls.  The system will repeat what you entered and ask for confirmation:

Your fax will be sent to telephone number <number>.

If this is the correct fax number, press 1.

To re-enter the fax number, press 2.

If you press 2 to re-enter the fax number, the system will repeat the instructions and allow you to type it in again.  If you press 1, the system will schedule the fax to be sent.

If the fax is successfully scheduled, the system will state "Your fax has been scheduled to be sent to you."   If it was not successfully scheduled, the system will state:  "I'm sorry but all fax ports are in use.  Please try again later."  Either way, it will then return to the message review.