User Interface

The Inventory Status Interface (ISI) runs as an integrated voice response (IVR) application on the DV2000/DV4.

Configuration

The ISI IVR can be assigned to any key within a single digit action (SDA) menu template by entering the text ISI in the Action field, as shown in the figure below.

Note:  To combine the ISI and RSI user interfaces in a single call, enter the action ISIRSI instead, as discussed in the section HOW TO: Combine ISI and RSI Applications.

In this example, it has been assigned to menu key 1, and the SD checkbox has also been checked  to signify that the 1 key is a single-digit key (meaning it will act immediately when the caller presses 1 instead of waiting for more digits).  For more on editing SDA templates, refer to the Single Digit Action sub-section under Template Menu in the Mailbox Administration section of this manual.

Telephony Interface Overview

The flowchart below provides an overview of how to use the telephony interface for posting items and quantities to ISI, which the ISI server will then pass on to any registered remote servers.

Note:  The system will verify the user ID, the password (if the user account has one) and the room number; it will only proceed from one step to the next if the data entered for the given step has been successfully validated against the ISI database.  After validating the user ID, it will switch to the user's preferred language (as configured by the administrator) before prompting for the password.  Item codes are also validated against the ISI database as the user enters them.

Note:  Depending on configuration, the system may not prompt for the user ID or the password at all.  If both options have been disabled, then it will skip to the request for the room number.