Forwarding wakeup data to the PMS

The DV2000/DV4 provides a full-featured wakeup call service, including the ability for wakeup calls to be scheduled (and canceled) by the guest over the phone as well as by the administrator, either over the phone or using the web-application InnDesk.  Some PMS protocols also allow the PMS to set wakeup calls and receive notification of wakeup results; they may also allow the VMS to send wakeup schedule and cancel requests to the PMS.

By default, the DV2000/DV4 only sends a wakeup result message to the PMS if the PMS was the one who scheduled the call in the first place.  However, if you want the PMS to know about all wakeup calls, even those scheduled by the guests over the phone or by an administrator using InnDesk, you can enable this setting.  The VMS will then send wakeup schedule and wakeup cancel messages to the PMS for all wakeup calls scheduled (or canceled) by anyone other than the PMS, and will send wakeup result messages for all wakeup calls regardless of how they were scheduled.

To enable or disable forwarding of wakeup data to the PMS, follow these steps:

1.  Using Activity Monitor, stop the voice mail service.

2.  Run the System Configuration application and select Features | Hospitality.

3.  If prompted, select the PMS instance (as shown below).  This dialog is only displayed if you are licensed for more than one PMS instance.  Otherwise, skip to step 4.

4.  Select the PMS property page (in the tree view on the left).

5.  In the section Other, check the Forward wakeup data to PMS box to enable this feature (or uncheck it to disable the feature).

6.  Click Apply to save the setting without closing the dialog.

7.  If you are finished configuring hospitality settings, click OK to save and close the dialog.

8.  Once you are finished with all configuration changes, close System Configuration.

9.  Using Activity Monitor, restart the voice mail service.