Sharing locations

The Sharing Locations tab, shown below, allows you to specify which mailboxes will be used for the main greetings, auto attendant, operator and default fax reception. It also allows you to determine if this location is visible to any other location.

Default Mailboxes

•	Greetings mailbox—specifies the mailbox that holds the main greetings for this location. This can be the same as the attendant mailbox. For Default Location, the greetings mailbox is 991.

•	Attendant mailbox—specifies the mailbox used as the auto attendant for this location. Greetings should contain the instructions for the SDA menu; e.g., "For sales, press 1." This can be the same as the greetings mailbox. For Default Location, the attendant mailbox is 991.

•	Operator mailbox—specifies the mailbox that is transferred to when a caller requests the operator while in this location. For Default Location, the operator mailbox is 0.

•	Default fax mailbox—specifies the mailbox that will receive any inbound faxes where it is not clear which mailbox is the intended recipient. For Default Location, the default fax mailbox is 9000.

When using the same mailbox for the greetings and attendant mailbox settings, record the day and night greetings (greetings 2 and 3, respectively) in that mailbox to include both the generic greeting and the SDA instructions. For example: "Thank you for calling ABC Company. If you know the extension of the party your are calling, dial it now. For sales, press 1. For the company directory, press 8."

Connections

The PMS Instance ID specifies which property management system (PMS) link, if any, is associated with this location. Each location may be associated with only one PMS link, or with none at all. Use the drop-down box to select either a link ID or None if the location is not associated with a PMS.

PMS link ID numbers and their associated configuration settings are managed via Features | Hospitality.

Share Locations

•	Available Locations—lists all currently defined locations, with a checkbox next to each location name. Check the checkbox to enable that location to "see" mailboxes in this location; uncheck the box to hide all mailboxes in this location from any mailbox in that location.

•	All Locations—selects or de-selects all locations at once.

By default, a mailbox in one location cannot access a mailbox in another location. That is, it cannot transfer to that mailbox, or go directly to that mailbox to leave a message, or even send a message to it. Nor will that other mailbox appear in the directory when the directory is accessed by the first mailbox. Likewise, if a call arrives on a port assigned to location A it will not be able to transfer to, or leave a message for, a mailbox in location B.

To override this default behavior, you can share locations. When you share a location, you are allowing the other location to access mailboxes in this location. For example, if you are editing location A and you check the box next to location B in the Available Locations list, you are saying that location A is visible to location B; that is, mailboxes in location B can transfer to, or otherwise access, mailboxes in location A. Note that the reciprocal is not true: mailboxes in location A still cannot access mailboxes in location B. For full reciprocity, you would need to edit location B, setting it to share with location A.

Again, the same is true for ports. If port 1 is assigned to location A and an outside call arrives on that port, the caller will not be able to transfer to or leave a message for any mailbox in location B, unless location B has been edited to share with location A. Further, if location B is shared with location A, but A is not shared with B, then if the caller does transfer to a mailbox in location B, they will not be able to go back to any mailbox in location A, even though that is where they started (because the location assignment for the current mailbox overrides that of the port). In other words, the location assignment of a port is only relevant when the call is being routed after it first arrives on the port; once it has reached a mailbox, any further routing is controlled by the properties of that mailbox, including its location.