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Force an MWI off code at check out

Normally, the VMS will only send an MWI off notification for the room extension if there were new messages in the mailbox at the time of check out; if there were no messages (or only saved messages), then an MWI notification would not be sent. If for some reason you want to force the system to always send an MWI off notification at check out, you can enable this feature.

To configure the hospitality service to always send an MWI off notification at check out, follow these steps:

1. Using Activity Monitor, stop the voice mail service.

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2. Run the System Configuration application and select Features | Hospitality.

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3. If prompted, select the PMS instance (as shown below). This dialog is only displayed if you are licensed for more than one PMS instance. Otherwise, skip to step 4.

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4.	Select the General property page (located under PMS in the tree view on the left).

5.	In the section When checked out, check the box labeled Always send an MWI off code to enable the feature or uncheck the box to disable it.

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6. Click Apply to save the setting without closing the dialog.

7. If you are finished configuring hospitality settings, click OK to save and close the dialog.

8. If the Hospitality Selection dialog was displayed in step 3, click Close to close it.

9. Once you are finished with all configuration changes, close System Configuration.

10. Using Activity Monitor, restart the voice mail service.

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