Check Out

When the check out function is invoked, the DV2000/DV4 (VMS) will perform a variety of actions depending on whether the room mailbox is occupied or already vacant:

Action	Mailbox is Occupied	Mailbox is Vacant
Mark mailbox as vacant	Yes	No change
Reset guest name as "Room" and remove it from the guest directory	Yes	Yes
Reset text message count to 0	Yes	Yes
Set room clean (maid) status to configured value	If configured	If configured
Reset language to Default	If configured	If configured
Reset the VIP flag	Yes	Yes
Remove any group affiliations	Yes	Yes
Reset the password	Yes	Yes
Delete any custom greetings	Yes	Yes
Cancel any pending wakeup calls	Yes	Yes
Archive all new, saved and deleted voice messages	Yes	No
Set phone COS (or restriction level) to the configured value for vacant rooms	If configured	If configured
Turn off DND (if PBX link supports it)	Yes	Yes
Pass vacant status and/or name change to PBX (if supported)	Yes	Yes
Remove any DID assignment	Yes	Yes
Send an MWI off code, even if there were no new messages to archive	If configured	If configured

As you can see in the table above, there is really only one difference in how check outs are handled for already-vacant rooms. When a mailbox is already marked as vacant, any messages in the mailbox will be marked for deletion rather than archived. Deleted messages may be retrievable for up to 24 hours, but that is not guaranteed.

The check out function may be invoked by any of the four methods.

Via PMS

PMS sends a check out packet to the VMS. Packet must, at minimum, specify the room number to check in. PMS may include additional fields in the packet (such as a flag indicating whether it is being sent as a true check out or as part of a database swap), but the VMS will generally ignore them.

To check out multiple guest rooms, the PMS must send a separate check out packet for each room.

Via InnDesk

To perform a check out via InnDesk:

1.	Select Guest Services \| Manage Room.

2.	Use the drop-down list box to select the room to be checked out.

3.	On the Owner Settings tab, look for the Status line; it should say Occupied. If it says Vacant, then the room is already checked out.

4.	Click the Check Out button.

5.	InnDesk will display a dialog asking for confirmation. Click OK to check the room out.

To perform a check out on multiple rooms at one time:

1.	Select Reports \| Occupied Rooms.

2.	Check the box next to each room number you wish to check out.

3.	Click the Check Out Selected button.

4.	InnDesk will prompt for confirmation, listing all rooms that you selected. If the selection includes rooms you did not mean to include, you can deselect them by clicking on the check box next to the room name (removing the check mark).

5.	Click OK to check out all selected rooms.

Via the Administration Menu

To perform a check out over the phone using the hospitality administration menus:

1.	Call into the VMS.

2.	At the main greeting, dial **97.

3.	Dial the password, followed by #. Default: 7000#.

4.	Press 3 for guest room administration.

5.	Press 2 to check out a room.

6.	Enter the room number, followed by #.

7.	Repeat steps 5 and 6 for any additional rooms.

8.	Press * to back out or 9 to disconnect.

Via the Room Phone

This method is not recommended. If you are performing a manual check out over the phone, it is better to use the hospitality administration menu as outlined above.

To perform a check out from the guest room extension:

1.	Login to the guest room mailbox.

2.	Dial the guest room code: 6#0.

3.	Wait until you hear the confirmation prompt: This option is complete.

Hang up.