Add an Address

This option allows you to add a single address to each selected mailbox.  You can only add one address at a time.  You do not, however, have to add the same address type to each of the selected mailboxes; they can all be different.

When you select this option from the context menu, a dialog similar to that shown below will be displayed (this image has been cropped to show only the relevant parts).

The relevant mailbox data is displayed in tabular format, one mailbox per row. Data displayed in red cannot be edited.  In the image shown above, the Mailbox, First Name and Last Name fields are all displayed in red and therefore cannot be edited in this dialog.  The remaining fields (Address Type, Address Number, Definition, Description, and Display) can all be edited to define a single address to be added for the given mailbox.

Each field can be edited in-place.  Simply click inside the field to activate that field for editing.  The Address Type and Address Number fields are both drop-down boxes that let you select a valid address type and address number to edit, as shown in the figure below.

You can only add the address types shown: Phone, Pager, Fax, Email, MWI, SIPAddress and Gateway.  To add any other address type to a mailbox, you must use the normal method for editing the address list of a mailbox.  For each type, except Gateway, you can select a number from 0 to 9.  If you leave the Address Type set to None, then no action will be taken for that mailbox.

Once you have selected the address type and number, you can edit the Definition, Description and Display fields for the selected address.   All three are simple text-entry fields; just click in the appropriate box on the grid to edit the field.  The figure below shows the Display field being edited to add a pager number for the address Pager 1 for mailbox 502.

The Definition field specifies the actual address—the phone number to dial or the email address to send to.  This should not include any trunk access code as that will be automatically dialed first based on the relevant location settings.  However, it should include the long distance access code and area code, if needed.  To include any pauses, add a comma for each one-second pause (not supported on SIP systems).

The Description field is purely informational and does not affect the use of the address in a notification or message delivery template in any way.  Use it to identify the purpose of the address, such as distinguishing between "Home Phone Number" and "Cell Phone Number".

Finally, the Display field, as noted in the dialog, is for use with the Pager address type only.  Use this field to specify any DTMF digits that the VMS should dial after dialing the pager number in the Definition field.  Pager notification typically does not employ call supervision, so you may need to experiment with adding pauses either to the end of the Definition field or the beginning of the Display field in order to allow enough time for the pager service to answer before dialing the Display digits.

Once you have edited all the appropriate fields for each mailbox you selected, click OK to add the addresses or Cancel to close the dialog without adding anything.

Any mailbox that is in use (i.e., the subscriber is logged in) when the system attempts to add the address will be skipped; you will be notified if that happens.