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The Transfer tab, shown below, contains settings that control how different types of transfers are performed.
Most of the settings on this tab are short scripts detailing the steps the system must take to perform a particular action in the transfer process. Click the associated button to open the PBX Code Editor, to review or edit the script for that setting.
Supervised Transfer Codes
These codes are used for supervised transfers only, with or without call screening.
Setting
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Description
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Transfer initiate
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Specifies the code dialed to put the caller on hold and dial the extension.
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Connect
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Specifies the code dialed to connect the holding party with the called party.
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Recall (Busy)
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Specifies the code dialed to retrieve the call when the extension is busy.
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Recall (RNA)
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Specifies the code dialed to retrieve the call when the extension is not answered.
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Recall (Reject)
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Specifies the code dialed to retrieve the call when the called party rejects the call (during call screening).
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Confirmed Transfer Codes
These codes are used for confirmed transfers only, with or without call screening.
Setting
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Description
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Transfer initiate
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Specifies the code dialed to initiate a confirmed transfer.
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Connect
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Specifies the code dialed to connect the holding party with the called party, if the called party accepts the call.
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Recall (RNA)
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Specifies the code dialed to retrieve the call if it is not answered by the called party.
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Recall (Reject)
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Specifies the code dialed to retrieve the call if the called party rejects it.
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Conference Call Dial Codes
Setting
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Description
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Transfer
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Specifies the code dialed to initiate a conference call.
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Busy
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Specifies the code dialed to retrieve a call when the extension is busy.
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Ring No Answer
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Specifies the code dialed to retrieve a call when the extension is not answered.
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Connect parties
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Specifies the code dialed to connect the holding party with the called party.
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Disconnect
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Specifies the code dialed to remove a party from the conference call.
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Other Settings
Setting
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Description
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Blind transfer code
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Specifies the code dialed to initiate an unsupervised transfer (i.e., no attempt is made to determine if the extension is busy, not answered, etc.).
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No transfer dial tone code
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Specifies the code dialed to retrieve a caller placed on hold for any supervised transfer if no dial tone is provided within the required amount of time. This can occur if the PBX is under heavy load and all dial tone generating resources are already in use.
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Flash hook time (10 ms)
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Specifies the flash hook interval, in 10 millisecond increments. The default is 50, which equates to 500 ms. (i.e., a half-second).
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DTMF answer tone
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Specifies the DTMF tone that the PBX sends to the VMS to indicate the called extension has picked up (some switches use DTMF tones rather than tone-and-cadence to indicate call results for supervised calls).
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