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The DV2000/DV4 provides a number of useful utility applications that you can use to configure, administer, test and debug various parts of the system. All utilities described here are accessible from the DuVoice menu or one of its submenus.
From the DuVoice menu, you can access:
Menu Item
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Description
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Activity Monitor
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Use this utility to start and stop the DV2000/DV4 service, and to view line and service activity.
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DuVoice Manual
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Opens this file.
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Mailbox Administration
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Use this utility to manage mailboxes and related templates.
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Reports
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Use this utility to view various system reports.
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System Configuration
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Use this utility to configure voice and fax lines, locations, PBX integrations, system alerts and various other features (such as the hospitality server, the emergency alert server and the translation table)
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TraceDisplay
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This utility may be used to view system log files, either in real-time or after the fact, when troubleshooting issues.
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The Support sub-menu provides access to the following services:
Menu Item
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Description
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Activate or Update License
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Use this utility to activate or update your system's license.
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Version Information
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Opens a web page on the DuVoice website that provides information on the product version you have installed, including links to any upgrades that may be available.
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The Testing sub-menu offers the following test applications:
Menu Item
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Description
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EASTest
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Used for testing the Martec safety management system protocol.
Not related to the Emergency Alert System (EAS) used to monitor for 911 calls.
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Hospitality Tester
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Use this utility to test the hospitality server (check rooms in or out, move rooms, etc.) without having to use the PMS or InnDesk.
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ISIClient
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Use this utility to test the Inventory Server Interface (ISI) IVR application, if it is licensed and enabled.
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Push server test client
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Use this utility to test the Push Server, if it is licensed and enabled.
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RSIClient
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Use this utility to test the Room Status Interface (RSI) IVR application, if it is licensed and enabled.
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TAPILine
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Use this utility to troubleshoot issues with TAPI integration.
Only relevant for systems integrated with a TAPI-enabled PBX (such as the Avaya IP Office).
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VeMail Test Client
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Use this utility to test VeMail, to ensure the mail server configuration is correct.
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The Utilities sub-menu provides some additional specialized applications:
Menu Item
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Description
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Account Code Importer
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Use this utility to import account data used by the Account transfer type.
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Backup
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Use this utility to manually backup VMS data files.
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PMS Monitor
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Use this utility to monitor traffic between the DV2000/DV4 and a property management system (PMS).
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Restore
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Use this utility to restore from a backup created by the Backup utility.
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