Avaya Hospitality: How DuVoice Enhances Avaya for Hotels

Avaya phone systems have long been used throughout the hospitality industry, from independent hotels to large resorts and multi-property operations. But hotels need more than standard business calling.

They also rely on hospitality-specific functions such as PMS integration, guest voicemail, automated wake-up calls, room-status updates, guest check-in and checkout automation, and communication between hotel departments.

DuVoice works with Avaya to add and manage these hospitality communication features, helping hotels connect their phone environment with the operational systems they use every day.

What Is Avaya Hospitality?

Avaya hospitality refers to the use of Avaya communication systems within hotels, resorts and similar properties. Unlike a typical office, a hotel has constantly changing users. Guests check in and out, move rooms, request wake-up calls, receive messages and depend on room phones for communication.

DuVoice builds on that environment by providing a dedicated hospitality communication platform designed around the needs of hotels.

What Does DuVoice Add to Avaya?

The DuVoice DV2000 connects Avaya communication environments with hotel operations and leading Property Management Systems. Hotels can use DuVoice with Avaya to support functions including:

• PMS integration
• Guest check-in and checkout automation
• Guest and staff voicemail
• Automated wake-up calls
• Guest-name synchronization
• Housekeeping room-status updates
• Guest messaging
• Room-phone permissions
• InnDesk web management
• Group messaging and group wake-up calls

Instead of hotel employees managing these functions separately, DuVoice helps automate them based on activity happening throughout the property. Avaya has also published interoperability testing documenting DuVoice working with Avaya IP Office for hospitality functions such as PMS check-in and checkout, voicemail, wake-up calls, guest-name changes and room-clean status. (Avaya Interoperability Documentation)

Connecting Avaya With the Hotel PMS

One of the most important parts of an Avaya hospitality deployment is connecting hotel communications with the Property Management System. DuVoice provides that hospitality integration layer.

A typical environment can be thought of simply as: Hotel PMS → DuVoice → Avaya

When a guest checks in, DuVoice can help prepare the room’s communication services automatically. When the guest checks out, those services can be reset for the next arrival. The same integration can support room moves, wake-up calls, voicemail, guest information and housekeeping activity. This reduces repetitive front desk work while helping keep the hotel’s systems synchronized.

For a deeper explanation, read What Is PMS-PBX Integration and Why Does Your Hotel Need It?.

Avaya Guest Voicemail and Wake-Up Calls for Hotels

Hotels have different voicemail requirements from traditional businesses. Guest mailboxes may need to activate at check-in, follow a guest during a room move and reset after checkout. DuVoice provides hotel-focused guest and staff voicemail that can work alongside supported Avaya environments.

DuVoice also provides automated hotel wake-up calls, allowing hotels to manage individual or group wake-up requests while tracking completed and unanswered calls. These features allow properties to continue providing traditional hotel communication services while using modern Avaya environments.

Housekeeping Room-Status Integration

Avaya hotel phones can also become useful operational tools for housekeeping. With DuVoice, authorized employees can report room status through supported hotel communication workflows. Updates such as clean, dirty, inspected or other configured statuses can then be shared with hotel systems, helping housekeeping and front desk teams stay aligned.

Learn more about hotel room-status systems and housekeeping efficiency.

DuVoice Supports Existing and Modern Avaya Environments

Hotels do not all have the same Avaya infrastructure. Some properties continue operating long-established Avaya systems, while others are upgrading, consolidating or planning a transition to newer communication platforms.

DuVoice provides hotels with flexibility.

It can help properties preserve the hospitality functionality they rely on while modernizing other parts of their communication environment. DuVoice currently supports Avaya among a broad range of hotel communication platforms and provides dedicated DuVoice + Avaya integration capabilities This can be especially valuable for large hotel organizations that need consistent hospitality workflows across different properties or communication environments.

DuVoice is already used with Avaya in major hospitality deployments. For example, DuVoice reports Avaya environments among deployments supporting major Las Vegas hotels and Vail Resorts, as well as properties within global hotel groups. (DuVoice Customer Stories).

Bring Hospitality Functionality to Avaya With DuVoice

Avaya provides the communication foundation. DuVoice adds the hospitality layer. By connecting Avaya with hotel PMS platforms and hospitality-specific communication tools, DuVoice helps hotels automate guest services, improve staff workflows and preserve the functionality their operations depend on.

Whether you’re operating an existing Avaya hotel environment or planning your next communication upgrade, DuVoice can help. Explore DuVoice + Avaya Integration or contact DuVoice to discuss your Avaya hospitality environment.

Contact us

• Email: sales@duvoice.com
• Phone: 425-250-2393 || 425-889-9790