Navigation: Hospitality Administration > Guest and Room Management > Supported Room Functions >

Set Text Message Count

When the set text message count function is invoked, the DV2000/DV4 (VMS) will update the text message count in the mailbox record to the specified value.

Although the text message count is stored as a count, it is used in the system as a flag. That is:

If current count is	And PMS or InnDesk sets it to	Send message waiting code	And play text message announcement
0	0	No	No
0	> 0	Send On code	Yes
> 0	> 0	No	Yes
> 0	0	Send Off code*	No

*Off code is only sent if there are no new voice messages.

The actual text count value does not matter, only whether it is zero or greater than zero. That is, the literal value is never reported to the guest, although it can be viewed in InnDesk (see below).

Text message count can be changed by either the PMS or InnDesk. There are no over-the-phone methods for changing this value directly.

Via PMS

The PMS sends a text message count packet to the VMS. At minimum, the packet must contain the room number and the text message count. For some protocols, the text message count may be a flag that merely indicates Yes or No; other protocols may specify an actual count (typically ranging from 0 to 99). In the former case, the VMS will represent a yes as the value 1 and a no as the value 0.

To change the text message count for multiple rooms, the PMS must send a separate packet for each room.

Via InnDesk

InnDesk displays the text message count for each room in the Text column. A value of zero means there are no text messages; a non-zero value means there are one or more messages.

To set or clear the text message count for a guest room:

1.	Select Guest Services \| Manage Room.

2.	Use the drop-down list box to select the room to be modified.

3.	Select the Messaging tab.

4.	Find the Text message count row. Enter a value from 0 to 99 in the box provided.

5.	Click Apply if you wish to continue reviewing or editing settings for this room or click Save if you are finished; either option will save any changes you have made.

To view the text message count for all occupied rooms:

1.	Select Reports \| Occupied Rooms.

2.	The text count is displayed in the Text Msgs column.

To view the text message count for all vacant rooms:

1.	Select Reports \| Vacant Rooms.

2.	The text count is displayed in the Text Msgs column.

Automatic Changes to Text Message Count

By default, the text message count is reset to zero whenever a room is checked in or out. These are the only cases where the text message count will be altered automatically.