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The snooze feature allows the guest to 'snooze' a wakeup call, automatically rescheduling it for a set number of minutes in the future. These settings control whether the snooze feature is enabled and how it behaves when it is.
To configure the snooze settings, follow these steps:
1. Run the Mailbox Administration application and select Templates | Class of Service. It is not necessary to stop the voice mail service.
2. Click on the Guest COS in the list and then click Edit.
3. Select the Snooze property page (a sub-page of Wakeup Calls).
| 4. | Set the Snooze limit value to indicate how many times the guest can snooze the call. The default value of 0 means the snooze feature is disabled. Any value greater than 0 means the guest can snooze the call at least once. When the number of allowed snoozes has been reached, the final all attempt will inform the guest that the call cannot be snoozed again. |
| 5. | Set the Snooze interval value to the minimum number of minutes to wait after the call was snoozed before trying again. The default is 5 minutes. |
Note: If the system is experiencing heavy call volume on the lines allowed to perform notifications, the actual delay between the snooze and the next call attempt may exceed the value specified here by as much as several minutes.
| 6. | Set the Wait for DTMF value to the number of seconds the VMS should wait for a keypress after it finishes playing the entire wakeup message (including both the initial and final message and any configured repetitions). The guest is required to press a key (any key) to snooze the call; if the guest just hangs up or allows it to timeout and disconnect, the call will be considered successful and will not be repeated. |
| 7. | Click Save to save your changes and close the dialog. |
| 8. | If you are finished with Mailbox Administration, you may close it now. |
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